Frequently Asked Questions

Everything you need to know about shopping at Outfitters

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner's portal.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

Do you offer international shipping?

Yes, Outfitters ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.

Are your materials sustainably sourced?

We are committed to ethical fashion. Currently, 60% of our collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.